Our call center outsourcing service in Thailand saves you the time and cost of hiring staff and building your own system. We take care of everything, from trained agents to an omnichannel contact center platform that covers every channel your customers use.
No need to buy systems, rent office space, or manage a team yourself. Instead, our team, with more than 6 years of experience, handles everything so you can focus fully on your core business.
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Agents work from the A.R.E.E. office with a complete set of systems and equipment.
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We place our team on-site at your office, working closely with your people and internal processes.
Call center outsourcing means handing your customer contact work to an external specialist. That covers answering calls, making outbound calls, replying to chats, and maintaining your customer database. In addition, the provider supplies the team, training, systems and quality management. As a result, your company avoids the burden of hiring, investing in technology or renting more space, and gains more time for its core business.
From inbound and outbound calls to online chat and customer data management, choose only the services your business needs or, alternatively, bring them all together in one team. Our agents can also serve your customers in English whenever needed.
We handle every incoming customer call with agents who understand your products and services.
Support customers with using your products and services
Listen to and log complaints in a structured way
Answer questions about products, services and promotions
Take orders by phone and online channels
Reach customers proactively with a professional outbound team that helps grow sales, create new business opportunities and keep existing customers engaged.
Sell your products and services by phone
Generate leads and book meetings for your sales team
Collect feedback and run customer surveys
Follow up, share updates and send appointment reminders
Connect with and care for customers through email, chat and social media: fast replies, complete information, nothing missed.
Check and confirm orders
Manage cases through chat and social media
Solve usage issues step by step
Follow up and keep caring for customers
Answers frequently asked questions automatically 24 hours a day and hands complex cases to a live agent
We update and organize your customer database so the data is accurate, complete and ready to use.
Verify and update customer contact details
Organize data so it is easy to search and analyze
Reduce duplicate and incorrect records
Put the data to work in marketing and service right away
Order taking, parcel tracking and return handling
Product information, document follow-up and payment reminders
Lead handling, site visit booking and resident care
User help desk and technical support
Appointment booking, queue confirmation and post-visit follow-up
Delivery status updates, complaint handling and shipment coordination
The contact center platform that comes with our outsourced call center service matches how customers communicate today. It brings phone, LINE OA, Facebook Messenger, website chat and email together on one platform, so no contact is missed.
Every interaction is stored in one system. Whether a customer calls, messages on LINE or sends an email, agents see the full history and continue the conversation without asking customers to repeat themselves. Meanwhile, managers can view performance reports at any time.
In short, a traditional call center that only takes phone calls can no longer meet customer expectations in the Digital 5.0 era.
Track service performance transparently
See each customer's contact history across every channel
Our outsourced call center team works 24 hours a day, 7 days a week. As a result, whenever customers get in touch, someone is ready to help.
Get a thoroughly trained team that is ready to look after your customers from day one.
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Strengthen your brand and give customers a better experience.
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Customer data is collected and managed systematically, protected in line with Thailand's PDPA, with role-based access only.
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No call center system to buy or maintain, no office space to rent, and no recruitment costs.
We review your channels, contact volume and service goals.
We plan the workflow, scripts and the right systems.
We prepare the team to understand your products and brand.
Service starts, with ongoing performance reporting.
An IT support team that helps users by phone, chat and remote access, solving issues quickly with continuous service.
Hand your support work to AREE specialists and focus fully on your core business.
End-to-end payroll, with AI-assisted data checks and experts overseeing every step.
IT professionals placed at your organization, flexible to your business needs.
Find the right people for both skills and culture, screen faster and fill roles sooner.
Hire and manage a team in Thailand through an Employer of Record, covering contracts, payroll and compliance without setting up a company.
Call center outsourcing means hiring an external provider to run your customer service work end to end, from the team and systems to day-to-day management. Therefore, you don’t have to recruit staff or build systems yourself.
No. Agents can work from our operation center with a complete system set, or, if you prefer, our team can be based on-site at your office.
Phone (call center), LINE OA, Facebook Messenger, website and email, all connected on one platform with performance reports and a customer database.
We can provide service 24 hours a day, 7 days a week, or set hours to fit your business.
Yes. You can run customer service in Thailand without setting up a local legal entity. Contact our team for a consultation.
Pricing depends on the number of agents, service hours, channels and scope of work. First, our team will assess your needs and propose a price that fits your organization. Best of all, consultation is free.
It depends on the complexity of the work and team size. First, we hold a consultation. Then we design the solution, select and train the team, and finally go live.
All data is handled in line with Thailand’s Personal Data Protection Act (PDPA). In addition, agents sign confidentiality agreements, and access is limited by role.
Our reporting system tracks metrics such as calls handled, wait time and first-contact resolution rate. As a result, you can monitor quality transparently.
Yes. Our agents can serve your customers in English whenever needed, alongside Thai, so both local and international customers receive the same quality of service.
Simply share a few details, and then our team will get back to you with a proposal tailored to your organization.
